This is old stuff, not new. In the corporate environment (which is where I came from prior to my latest job in the academic world), we used IM all the time. It works best for quick questions that don't really merit an e-mail, like "Are you at your desk? Do you have a few minutes? Can I call you? Are you going to reply to my e-mail message?"
My limitations are that I just don't like using acronyms or abbreviations when I text, especially those long drawn-out ones like NALOPKT ("Not a lot of people know that"). I'm a fast typer, so no problemo for me, except when people use them in their replies to me.
Here's my Meebo account: http://meebo.com/add/LibrarianTechGuruGoddess.
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